Terms of Use

Termes et conditions

Terms and conditions

These General Conditions of Sale (“GCS”) govern all relations between S Hassamal Home Store Ltd, a private company under Mauritian law, whose head office is at 18, Floreal Road, Vacoas, registered with the Registrar of Companies which the BRN is C19165801 and the VAT number is VAT 27724378 (hereinafter, “Enatou” or the “Seller”) and the persons placing an order on the accessible website (hereinafter “Customers”) at www.enatou.store, (hereinafter “Enatou.store”).

Article 1: Preamble

These GCS aim to describe the terms of distance selling of goods between the Seller and the Customer (hereinafter the “Parties”). They express the full obligations and rights of the Parties

Any order placed on the Enatou.store site requires the prior and unrestricted acceptance of these GCS which are subject to Mauritian law. The fact for the user to check the box: “I have read and accept the general conditions of sale” therefore means that he has read and accepted these GCS. Failing to tick the box provided for this purpose, the Customer may not place an order. In this sense, the Customer unreservedly accepts all of these conditions, to the exclusion of all others.

Enatou reserves the right to adapt or modify these GCS at any time. The general conditions of sale applicable are those in force on the day of your order. By placing an order on Enatou.store, the Customer certifies that they are a person of at least 18 years of age. He acknowledges having the full capacity to be bound under these GCS when he transacts on Enatou.store. By placing an order on Enatou.store, the Customer fully acknowledges having the full capacity to engage himself relating to the third-party terms & conditions.

It is specified, for all practical purposes, that any order placed on ewin.mu must correspond to the normal needs of the Customer and that the sale of alcohol to persons under 18 years of age is prohibited.

Article 2: The products and services offered by Enatou.store

The list and characteristics of the products and services offered on Enatou.store may be modified and adapted at any time to better meet the expectations of the Customer. The products and services offered on Enatou.store comply with Mauritian legislation and the standards applicable in Mauritius. The products and services offered on Enatou.store are only intended for the use of individuals. The purchaser remains sole judge of the conditions of compatibility of the Enatou.store products with its use and with the complementary products already in its possession.

To ensure the availability of the products sold by Enatou with regard to its customers, particularly during promotional offers, Enatou reserves the right to refuse to honor all or part of an order deemed abnormal with regard to the quantity of products usually ordered by a consumer.

The products are available at the prices and conditions offered as long as they are visible on the Enatou.store site (while stocks last).

Enatou cannot confirm to the Customer the availability of the products ordered during the validation of his order, but the latter has the option of agreeing to receive replacement products in the event of a stock shortage of the product(s) ordered. By choosing to have replacement products, the Seller’s team will ensure that the Customer receives an alternative product that is as similar as possible to the one initially chosen. The Customer will have the choice to refuse the substitute product offered upon delivery, and in which the order list will be amended and sent by email.

In the exceptional event that the information relating to the availability of products is incorrect, Enatou undertakes to inform the Customer thereof by email or telephone and to provide them with any additional information necessary for the proper execution of their order.

Article 3: Delivery and transfer of ownership

Enatou offers the Customer the following delivery or withdrawal conditions:

– door-to-door delivery is available for orders less than MUR 2,500 for a fix charge for the delivery of Mur 250. For orders over Rs 2,500, the delivery fees do not apply and are offered.

All products ordered on the Enatou.sotre site can be delivered to your home.

All orders will be delivered to the customer within the next 72 hours following the receipt of the order confirmation by email.

This is valid every day except Sunday. The Customer will receive a confirmation email when their order will be delivered.

The Customer will receive a confirmation by telephone when our delivery person is on the way to your address. In case of absence, a calling card is left and the order is automatically canceled with a cancellation charge of Mur 500.

If you have chosen home delivery, the delivery costs are MUR 250 for any order less than MUR 2,500 unless otherwise mentioned at the time of your order.

When the Customer receives the order, he must have the order reference number stipulated in the confirmation email and an identity document  which can be the national identity card, driving license or passport.

The Customer is responsible for verifying the good accessibility of the place of delivery with the normal means of our delivery services. Enatou performs the delivery of the products according to the choice of the Customer’s delivery location (validated when ordering). Exceptionally, taking into account imperatives or transport constraints, Enatou may have to modify the date initially scheduled for the delivery of the order. The Customer will be kept informed of any date changes.

Upon delivery, the Customer has the obligation to check the condition of the package and the products thus delivered.

In case of non-compliance during delivery, the Customer must make reservations on the delivery note or refuse the goods. The annotation subject to unpacking on the delivery slip has no value.

During home delivery, the Customer can check the conformity of the products ordered by unpacking them. The conformity of the order is understood as the presence of the products, their suitability in relation to the order and their apparent condition.

At the time of delivery, the delivery person will let the Customer check the contents of the delivery himself before signing the delivery slip which constitutes acceptance of the goods.

For any delivery anomaly, the Customer must contact the customer service by e-mail or by telephone at the following number:

– Telephone: +230 697 53 69

– E-mail: info@enatou.store

Enatou retains full and entire ownership of the products sold until full payment of all sums due (including fees and taxes) in connection with the Customer’s order. With the reception of the products of the order by the Customer, the risks run by the products received are transferred to the Customer.

Article 4: The price of the products

All orders are payable in Mauritian rupees. Product prices are subject to fluctuation and are updated daily. The prices invoiced are those in force on the date of validation of the order. They appear on the product presentation sheets and on the order summary. The prices indicated include VAT.

Article 5: The Order

The Customer is responsible for the completeness and compliance of the information (delivery address bank details, personal details) validated when ordering.

 

Article 6: Validation of the Order

All orders will be subject to a confirmation email. This document, to be kept, constitutes proof of the order. In the event of a dispute and unless technically proven to the contrary on the part of the Customer, the computerized registers, stored in the computer systems of Enatou.store under reasonable security conditions, will be considered as proof of communications, orders and payments made on the Enatou.store site between Seller and Customer.

Article 7: Payment

To pay for his order online, the Customer has all the payment methods offered during the final validation of his order. For the use of bank or credit card, the card must be issued in the name of the Customer.

enatou is committed to the security of online payments. Payment data is encrypted and does not pass through the Enatou.store site. The only information then circulating on the Enatou.store site, during orders, is a coded number associated with the payment authorization which in no case allows the real card number to be found.

Payment online is the only valid payment method. The Customer has all the payment methods offered during the final validation of his order. MasterCard, AMEX, Visa and MCB OwnCard and, Maestro (SBM), Cirrus (SBM Debit Card), Visa Electro (Debit card) are accepted on the Enatou.store website. The Customer explicitly acknowledges having the rights to use the payment method he has selected.

The amount of the order including the home delivery charges will be authorized and reserved at the time of validation of the order. It will then be debited when the order is delivered to the Customer or when it is picked up in the relevant store.

The coupons issued cannot be used for online orders.

Article 8: Right of withdrawal and refund policy

 Please refer to our refund/return policy in the information section.

Article 9: Information relating to your personal data

In order to ensure the processing, monitoring and archiving of orders, enatou must necessarily process and collect personal data concerning the Customer. We recommend that you read our Privacy Policy.

The personal data collected for distance selling is mandatory for the confirmation and validation of the Customer’s order as well as its tracking and shipping. In their absence, the Customer’s order cannot be processed. These compulsory data are identified by an asterisk on the form which is filled during the order, the others are optional. This data can be transmitted to providers located in Mauritius or abroad, for the sole purpose of the proper execution of the order, and / or the establishment of statistics.

In order to strengthen the level of security and protection against possible identity theft or attempted fraud, the data collected by enatou from its Customers in the context of an order may also be communicated to a service provider for the purpose of analysis and evaluation of the level of confidence linked to each order.

The Customer may receive, through Enatou.store, proposals from other companies or organizations of the Hassamal group, or be informed of offers by telephone or email. It can thus benefit from offers and promotions from companies and brands of the Hassmal  group. The Customer who has already placed an order may also receive offers or promotions from Enatou.store (hereinafter: “Marketing”).

By accepting the General Conditions of Sale, the Customer expressly and unreservedly consents to the use of his personal data for marketing purposes.

Article 10: Force majeure

Force majeure events as defined by Mauritian legislation and jurisprudence which make it impossible for Enatou.store to execute the sales contract under the conditions provided for constitute a cause for suspension or termination of’ Enatou`s obligations. If this situation arises, an additional extension of days beyond a period of 15 days is acceptable. Enatou cannot then be held responsible for the non-performance of the contract concluded in the event of one of the events mentioned above.

If the force majeure event continues beyond 15 days from its occurrence, the Parties may notify each other by email, the cancellation of the order without right to compensation on either side.

Article 11: Settlement of disputes

This contract is subject to Mauritian law.

In the event that a dispute arises from this contractual relationship, the Parties undertake, before any legal action, to seek an amicable solution.

In the absence of an amicable agreement between the Parties, the dispute will be submitted to the Mauritian courts.

Article 12: Intellectual property

All elements of the Enatou.store site (including content, code, architecture, design, recipes, product sheet, pictograms, images) are protected by copyright, trademarks or patents. Their use without the prior written consent of enatou or other rights holders may constitute an infringement and give rise to prosecution.

By connecting to the Enatou.store site, you are prohibited from copying or downloading all or part of its content, except with the express prior authorization of the Seller. The extraction, reuse, storage, reproduction, representation or conservation of quantitatively or qualitatively substantial parts of the enatou site, in any form whatsoever, is prohibited under the rights of the producer of the databases without prior authorization written by enatou.

In any case, any link, even tacitly authorized, must be removed at the request of enatou.